Privacy Policy

Our contact details

Name: Vegan Online Academy

Address: Overhall Farm, Fyvie, Turriff, AB53 8SH, Aberdeenshire, UK

Phone Number: N/A

E-mail: [email protected]

This privacy policy was created on the 28th of May, 2023

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics that are utilised for the creation of your account (for example, name and contact details)
  • Information gathered from cookies on our website (for example, your IP address, the type of device used to access the website such as smartphone or laptop and the operating system used by that device such as iOS, Android or Windows 11)
  • The contents of any comments, reviews or testimonials you make, post or consent for us to post on our website

How we get the personal information and why we have it

Any personal information we process is provided to us by you for one of the following reasons:

  • For the establishment and creation of an account which is used to track your course progress, the courses you can access and any comments or reviews you choose to make on our website.
  • To enable us to assist you with any queries regarding to our website, content or courses. For example, if you are unable to access your account or are having issues with accessing a course you have purchased.
  • To enable web cookies which you have consented for us to process. If you have any concerns, please refer to our cookie policy which can be found here.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • If you have made a comment on our website containing personal data, then this will be processed by us for the purposes of displaying this comment. For example, you may choose to mention details such as your location or field of business while referring to the benefits of a course you have taken.
  • If we have received your permission to share your testimonial on our website, this may contain personal information which will be processed for the purposing of displaying this testimonial.
  • If you have left a review or rating of one or more of our courses, these may contain personal data which will be processed so that we can display your review and or rating on our website.

We use the information that you have given us in order to enable you to create an account, access our courses, receive an invoice or receipt for courses you have paid for and leave comments, testimonials or reviews on our website.

We may share this information with our course instructors or website administrators as needed for the purposes outlined above.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]

How we store your personal information

Your information is securely stored.

We keep account and contact information, the contents of your comments, reviews and testimonials, online cookies and personal identifiers for as long as you request. This data is kept so that we can display comments, reviews and testimonials as per your request and so that we can enable you to access your account, any courses you have enrolled in and assist you with regaining access to your account and enrolled courses.

Should you no longer wish for comments, reviews or testimonials to be displayed or to have an account on our website, please contact us and we will remove the relevant information within one month.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via email (our email address is: [email protected]) or via postal mail (our address is: Overhall Farm, Fyvie, Turriff, AB53 8SH, Aberdeenshire, UK) if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email (our email address is: [email protected]) or via postal mail (our address is: Overhall Farm, Fyvie, Turriff, AB53 8SH, Aberdeenshire, UK).

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk